Slideshow - Membership Management

  • Slider1
  • Slider2
  • Slider4
  • Slider5
  • Slider7
  • Slider8
  • Slider9
  • Slider11
  • Slider12
  • Slider13
  • Slider15
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final
  • Slider Final

Membership Management Services

Today’s members expect exceptional membership services, but club resources are finite. At First Class Consulting & Mailing, we offer the expertise and support clubs are looking for to not only meet but exceed members’ expectations. From the day-to-day management of your members through to the supply and delivery of membership fulfilment, we understand the importance of outstanding customer service.

Below is a list of some of the solutions we offer as part of our membership management service. Click on each item to view more detailed information.

MANAGEMENT OF ACQUISITION, CHURN & RETENTION

First Class Consulting & Mailing have the skills and experience to assist your organisation with acquisition of new members, retention of existing members, and methods of reducing the yearly churn.

MEMBERSHIP STRATEGY DEVELOPMENT

With strong experience in membership management, First Class Consulting & Mailing can develop a membership strategy that’s tailored for your organisation. In order to maximise your return on investment, we look at all aspects of your current membership program, including your staff, your existing infrastructure, and your capabilities

MEMBERSHIP DATABASE MANAGEMENT & DATA ANALYSIS

First Class Consulting & Mailing has a solid understanding of data that is critically important to the management of the membership process, from preparing mailings through to analysis. Our IT and data processing team are highly practiced in all aspects of membership.

We have experience with data entry and input as well as managing emails, customer enquiries and file extractions across most membership CRM systems. This includes, but is not limited to, Archtics, Salesforce, Scrum, Memberlink and IMG. Our other data services include administration, response handling, and analysis of your member surveys, churn and yield reporting.

CALL CENTRE SERVICES

Our membership management services include a fully operational call centre that can be tailored to meet your inbound and outbound needs. We have managed a number of outbound campaigns for membership organisations with great success. Our high level of customer service standards, along with our experienced and enthusiastic staff, provide a great tool for organisations to achieve quick and positive results.

Our inbound services become a seamless extension of your business, utilising our highly trained staff to leverage your products and services.

MEMBERSHIP TICKET & COLLATERAL FULFILMENT

At First Class Consulting & Mailing, our ticketing and fulfilment services are local – from the management of the data through to the dispatch process and everything in between.

You choose your collateral supplier and we will manage the rest, including:

  • Secure warehousing
  • Inventory management with up-to-date SOH and batch reconciliation
  • Card printing
  • Ticket and member pack fulfilment
  • Maximisation of postage discounts

MERCHANDISE FULFILMENT

As part of our membership management service, First Class Consulting & Mailing can provide a secure and accurate solution for all of your member merchandise, online store and e-commerce business needs.

Our merchandise fulfilment services include:

  • Secure warehousing
  • Inventory management with up-to-date SOH and batch reconciliation
  • Data programming
  • Accurate and efficient picking and packing
  • Access to postage discounts and lower rates

MEMBER COMMUNICATIONS VIA MAIL OR EMAIL

First Class Consulting & Mailing has the latest printing technology and software when it comes to membership management. This enables us to work with your designs and databases to create more personalised, relevant and effective communications. By increasing the personalisation and utilising variable images and text, we can more effectively segment your members and prospects.

Our software is not limited to the use of digital print, and can be tailored to create a multi-channel communications tool including SMS, URLs and emails. All services can also be linked together to create a more unique experience for the member.

MARKETING MATERIAL PRODUCTION

As part of our membership management offering, First Class Consulting & Mailing has the capabilities to produce and manage all types of generic promotional flyers and collateral.

With our high-quality and cost-effective marketing materials, you can reach potential members with the right marketing message. We can also assist with the storage, picking and packing of fan development initiatives such as show bags and giveaways.

GAME DAY & EVENT SUPPORT

First Class Consulting & Mailing is able to provide you with experienced staff members who understand the importance of accurate and knowledgeable member interactions for your game-day and event requirements. Our extensive understanding of members and our ability to handle all types of queries allow us to effectively manage your members’ expectations and enhance their experience.

Our previous membership management support has included providing staff to sell memberships and assist with queries on game days and for events. We give you peace of mind that all member interactions are being handled professionally and efficiently.

Management of Acquisition, Churn, and Retention

First Class Consulting & Mailing have the skills and experience to assist your organisation with acquisition of new members, retention of existing members and methods of reducing the yearly churn.

Membership Strategy Development

With our strong experience in membership, First Class Consulting & Mailing can develop a membership strategy tailored for your organisation. We look at all aspects of your current membership program, including your staff, existing infrastructure and capabilities in order to maximise your return on investment.

Membership Database Management & Data Analysis

First Class Consulting & Mailing has a solid understanding of data that is critically important to the management of the membership process, from preparing mailings through to analysis. Our IT and data processing team are highly experienced in all aspects of membership.
We have experience with data entry and input as well as managing emails, customer enquiries and file extractions across most membership CRM systems. This includes, but is not limited to, Archtics, Salesforce, Scrum, Memberlink & IMG.
Our other data services include administration, response handling & analysis of your member surveys, churn and yield reporting.

Call Centre Services

First Class Consulting & Mailing is pleased to offer a fully operational call centre, which can be tailored to your inbound and outbound needs. We have managed a number of outbound campaigns for membership organisations with great success. Our high level of customer service standards, along with our experienced and enthusiastic staff, provide a great tool for organisations to achieve quick and positive results.
Our inbound services become a seamless extension of your business, utilising our highly trained staff to leverage your products and services.

Membership Ticket & Collateral Fulfilment

At First Class Consulting & Mailing our ticketing and fulfilment services are local - from the management of the data to the dispatch process and everything in between.

You choose your collateral supplier and we will manage the rest including:
Secure warehousing
Inventory management with up to date SOH and batch reconciliation
Card printing
Ticket & members pack fulfilment
Maximisation of postage discounts

Merchandise Fulfilment

First Class Consulting & Mailing provides a secure and accurate solution for your member merchandise, online store & e-commerce business needs.

Our merchandise fulfilment services include:
Secure warehousing
Inventory management with up to date SOH and batch reconciliation
Data programming
Accurate and efficient picking & packing
Access to postage discounts and lower rates

Member Communications via mail or email

First Class Consulting & Mailing has the latest printing technology & software, which enables us to work with your designs and databases to create more personalised, relevant and effective communication. By increasing the personalisation, utilising variable images and text, we can more effectively segment your members and prospects.
Our software is not limited to the use of digital print & can be tailored to create a multi-channel communications tool including SMS, URL’s and emails. All services can be linked together to create a more unique experience for the member.

Marketing Material Production

First Class Consulting & Mailing has the capabilities to produce and manage all types of generic promotional flyers and collateral.
Reach potential members with the right marketing message using high quality and cost-effective marketing material. We can assist with the storage, picking and packing solutions of fan development initiatives such as show bags and giveaways.

Game Day & Event Support

First Class Consulting & Mailing are able to provide experienced staff that understand the importance of accurate and knowledgeable member interactions for your game day and event requirements.
With extensive understanding of members and handling ALL types of queries allows us to effectively manage your member’s expectations and enhance their experience.
Our previous support has included providing staff to sell memberships and assist with queries on game day and events. This allows us to provide you peace of mind that all member interactions are handled professionally and efficiently.

News

  • Christmas is in full swing at First Class Consulting & Mailing

    Christmas is in the air at First Class Consulting & Mailing as our elves work tirelessly in the FCCM workshop to ensure all of our jobs are completed ahead of the Christmas break.

    Read more

Quotes

“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves”

- Steve Jobs

Quotes Mobile

“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves”

- Steve Jobs

Phone
Facebook
Linkedin
Twitter