Terms and Conditions
The purpose of this document is to ensure that there is no confusion as to the responsibilities of both you the client and us who you are hiring to provide goods and services.
We will always do our best to fulfil your needs and meet your goals!
The task at hand
Firstly let us know what you require us to do. Putting it in writing ensures we all know exactly what needs to be done.
We will then provide you with a quote for the work and an estimated time for completion.
Whilst we will stick to the quoted price and estimated completion date, you would appreciate that if you change the work you want us to do, or any of the job components we may need to change the price or completion date.
Provision of material
Once deadlines and time frame have been agreed to you will agree to provide us with all the information required to complete the project. This will include but not limited to data, images, art work, letter text/s, stock, file lay out & data mapping which will be supplied as and when we need it in the format we specify and within the requested times.
You would appreciate that if you are late providing this material there may be changes to the price and the estimated completion date.
First Class Consulting cannot be held liable for a missed deadline/turnaround if time frames have been compromised and or instructions not put into writing.
Changes and Revisions
It is inevitable that you may need to change your art work, letter text and or data files. If this is the case and we have already initiated the set up and proofing process you will be charged an additional set up fee indicative to the number of changes and type of changes.
If you have not provided a file layout and or data mapping you will be charged a fee to set up the forms and documents.
Any changes to letter texts after the initial set up will be charged as amendments to original text.
Any changes or revisions will be required in writing at the time the request has been made to ensure the integrity of campaign and job instructions.
Terms of Payment
You will pay us in full within 7 days and will not deduct or set off any amount that you say is owing to you.
We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we're also sure you'll want to stay friends, you agree to stick tight to the payment schedule.
If payment is not made on time, we will – very reluctantly - stop work. We will also retain any stock or material you have provided us under our lien until our account is up to date.
If payment is late we have the right to charge you interest at the rate set out in the Victorian Penalty Interest Rate Act.
If we do not get payment and we have to engage our lawyers because you do not pay, you will have to pay our legal costs and expenses on an indemnity basis. We certainly hope that is not necessary.
You agree to limit any claim for goods we have provided you to the replacement of the good or the supply of equivalent goods, repair of the goods, payment of the costs of replacing or acquiring equivalent goods and payment of the cost of repair of the goods.
You also agree to limit any claim for services we have provided you to the resupply of the services or the payment of the cost of having the services supplied again.
We are not liable for any loss or damage, including loss of profits, other or consequential or special damages arising out of the use or inability to use any works provided by us.
Privacy It’s Important – please take it seriously!
You take responsibility for any data that you share with us and guarantee that you have obtained explicit permission to send email/mail to the recipients and that you have complied with the Privacy Act.