First Class Consulting & Mailing provide a unique suite of services which allows us to tailor a solution to your specific sampling and communications requirements.
With over 25 years’ experience in Pharmaceutical distribution we can offer a wide range of pharmaceutical logistics and healthcare fulfilment services including cycle allocation and reporting, literature and stock management, direct mail and cost-effective sample distribution.
Our unique pharmaceutical distribution database gives us the capability to manage bulk files or individual orders with full track and trace visibility.
SECURE PHARMACEUTICAL STORAGE
First Class Consulting & Mailing understands the specific, detailed requirements needed for compliant, temperature control storage for pharmaceutical goods. We can design a customised storage solution for your company’s needs that meet the strict requirements for safe and correct storage for pharmaceutical products.
We hold a Poisons Control Licence (up to Schedule 4), and our TGA-approved site ensures the storage of your product is in line with the specific requirements defined by the manufacturer. In addition, our warehouse is temperature controlled and security monitored.
INVENTORY & ORDER MANAGEMENT
Our unique, purpose built, pharmaceutical order and distribution system allows us to tailor solutions to your specific inventory requirements. Whether it’s patient or clinic orders, cycle allocations, product limits, or sample and literature distribution, we can provide a fully auditable system with fast, accurate reporting.
With the ability to manage your data within a secure hosted environment located in Australia, security and privacy is at the heart of our data management. Our system is validated both on order input, as well as user output.
First Class Consulting & Mailing has the facilities to take and process individual orders including a secure payment gateway. Orders can be managed via our inbound call centre, fax or online, all of which are fully integrated into our distribution system.
At First Class Consulting & Mailing we are experienced in pharmaceutical distribution, we understand how important compliant, on-time and accurate delivery is to you, your customers and your healthcare professionals. That’s why we work hard to not only meet, but exceed your expectations. We apply our exacting standards to every aspect of your work, all while maintaining a fully visible and auditable process.
Our expertise and experience has given us the ability to offer a wide range of services to support any campaign you may need.
By taking advantage of First Class Consulting & Mailing’s infrastructure, you can reduce distribution costs, support seasonal volume spikes and ensure logistics is a predictable percentage of sales and sample distribution.
Our services include:
- Strategic input
- Inventory and order management
- Pick and pack services
- Customer call centre and phone support
- Re-kitting of product
- Parcel distribution management and shipment tracking
- Product recall processing
- Returns processing
- Secure drugs destruction
FAX BACK & EMAIL CAMPAIGNS
Whether you are planning a bulk e-mail campaign or fax back program, First Class Consulting & Mailing can manage and deploy your strategy, bringing together all the components. Contrary to popular belief the fax isn’t dead and is still an effective tool to request samples or products.
From new product launches, re-branding or just a product boost, we can take care of all your requirements.
Simply supply the list, upload your e-mail or fax document and we will do the rest, including data preparation, deploying the initial broadcast, managing the responses and providing accurate reporting.
First Class Consulting & Mailing can integrate the responses directly into our distribution system to manage the distribution, and payments if required.
We can send e-mails or faxes, to clinics or pharmacies, collate returned order forms and even distribute the product.
DIRECT MAIL CAMPAIGNS
First Class Consulting & Mailing specialises in direct mail and marketing communications. We partner with our clients to understand their unique requirements and tailor a dedicated team to manage their communication needs. We will manage and provide effective channels to assist you in reaching your customers.
We continue to discover and develop new technologies, to help our clients remain flexible and competitive within their markets.
CALL CENTRE SERVICES
We deliver boutique and tailored outsourced call centre solutions to work seamlessly with your business.
First Class Consulting & Mailing offer both inbound and outbound call handling services, with an emphasis on excellent communication and customer service. Whether you require a project with specific technical or regulatory knowledge to manage customer enquiries, or a targeted outbound campaign to boost awareness of your organisation, we can provide you with an efficient and effective solution.
We have extensive membership, pharmaceutical and customer service experience, enabling us to put together an expert team to manage your unique call handling and administration requirements.
Our services include:
- Inbound order service
- Outbound calls to doctors, clinics, pharmacies and health care professionals
- Product recall
- Order follow up
- Mystery shopper